Help and support

By phone — +353 83 068 51 92. Monday to Friday, 9am to 6pm (Paris time).

By email — contact@laburo.eu. Reply within 24 working hours.

You can also write from inside the app: Settings → Help and contact. Your account number is attached automatically, so we do not have to ask you for it.

• The app never asks for the microphone — check iOS or Android Settings → Laburo → Microphone. Without that permission the record button stays inactive.
• « I did not hear anything » — speak about 20 cm from the phone and avoid covering the microphone at the bottom. On a noisy site, step away from the running machine: transcription struggles with continuous noise, not with how loudly you speak.
• « You have used all your voice quotes this month » — manual entry stays unlimited, and the counter resets on the first of the month.

That is normal on the first few quotes. Laburo starts from market ranges for your trade, then remembers every price you correct. After a handful of quotes, it produces your own rates.

Two settings speed this up a great deal: entering your main trade in Settings, and your materials mark-up in the company profile. Without the trade, pricing searches every trade at once and gets it wrong more often.

A line left at €0 is not a bug: when nothing reliable matches, Laburo would rather leave you a blank to fill in than a plausible but wrong figure you might send without re-reading.

They are waiting for a connection. A photo taken with no signal stays on the phone and is sent on its own once you are back online — there is nothing to redo. Open the Job sites tab once connected to trigger the upload immediately.

• Trial — 14 days, no card required. When it ends, your documents stay accessible and exportable.
• Manage or cancel — from the web area, Subscription panel. Cancellation takes effect at the end of the period already paid for.
• Deposits — the money goes straight to your own account, not to ours. You therefore need to connect your payout account from Settings.

• Export everything — Settings → Privacy. Complete JSON export, immediate, with nothing to request.
• Delete my account — same screen, or request deletion on the web. Invoices already issued are kept for ten years in anonymised form: that is an accounting obligation, not a choice of ours.
• The detail is in the privacy policy.

Service status is public and refreshed on every load: laburo.eu/status. If everything is green there and the problem persists for you, call us — it is probably something else, and the phone will be faster.

HKBROTHERS LIMITED, 51 Bracken Road, Dublin, Irlande. Companies Registration Office (CRO), Irlande no. 795844. Legal notice.